Refund Policy

This policy is part of our Terms of Service. Each pass is a one-time payment for a fixed period of access to one exam. There is no subscription and nothing renews. Access starts as soon as your payment completes.

1. When we refund

• Within 7 days. If you are unhappy and have used little or none of the paid content, email us within 7 days of buying and we will consider a full or partial refund at our reasonable discretion. A full refund ends the access that purchase paid for; a partial refund leaves it in place.
• Billing mistakes. If you were charged twice or charged the wrong amount, we will put it right.
• Problems on our side. If a technical problem on our side stops you from using what you paid for and we cannot fix it in a reasonable time, we will offer a remedy, which may include a refund.

Refunds go back to your original payment method. Otherwise all sales are final, including unused time on a pass, an expired pass, and a pass whose access we ended for a material breach of our Terms.

The Pass Promise on 3-, 6- and 12-month passes extends your access to an exam you did not pass; it is not a refund.

If you are in the EU or UK, you may have a 14-day right to withdraw. By buying a pass you ask us to start your access right away, which may end that right once access begins. Nothing in this policy limits any refund right the law gives you.

2. Chargebacks

Please contact us before disputing a charge with your bank; it is usually faster. While a dispute is open, the access that purchase paid for may be suspended, and we restore it if the dispute is decided in our favor.

3. How to ask

Email support@fetope.com from the address on your account, with your receipt or the email you used at checkout, and tell us what went wrong.