Refund Policy

This Refund Policy applies to access passes purchased on fetope.com. It is part of our Terms of Service. Please read it before you buy.

1. What you are buying

Each access pass is a one-time payment for a fixed period of access to digital study content (practice banks, mock exams, study handbooks, and the AI tutor). There is no subscription and no automatic renewal — access ends when the pass expires. Access begins immediately when your payment completes.

2. All sales are generally final

Because passes grant immediate access to digital content, all sales are final except as described below or where a refund is required by law.

3. Discretionary refunds

We want you to be satisfied. If you are unhappy with your purchase, contact us at [email protected] within 7 days of purchase. If you have made little or no use of the paid content during that period, we will consider a full or partial refund at our reasonable discretion. Refunds are issued to your original payment method.

4. Situations we always address

• Duplicate or accidental charges. If you were charged more than once for the same pass, we will refund the duplicate.
• Billing errors. If you were charged the wrong amount, we will correct it.
• Service failure. If a technical problem on our side prevents you from accessing what you paid for and we cannot resolve it in a reasonable time, contact us for a remedy, which may include a refund.

5. What is not refundable

• Time remaining on a pass that you simply stop using.
• A pass that has expired.
• Purchases where your access was terminated for violating our Terms or Acceptable Use Policy.

6. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under applicable law. If you are a consumer in the EU or UK, you may have a 14-day right to withdraw from a digital purchase; by buying a pass and gaining immediate access, you request that we begin providing the content right away and acknowledge that this may end that withdrawal right once performance has begun. We will always honor refund rights that the law makes mandatory.

7. Chargebacks

If you believe a charge is wrong, please contact us first at [email protected] so we can help — this is usually faster than a bank dispute.

8. How to request a refund

Email [email protected] from the address on your account, with your receipt or the email used at checkout, and a short description of the issue. We aim to respond within a reasonable time.